The future of retail is in creating the “connected store” – a reimagined hybrid store/fulfillment center that blends the digital and physical in a shopping experience that meets the needs of shoppers’ hectic, on-the-go lifestyle. That means having a mobile shopping experience with a seamless, one-click checkout and instantaneous fulfillment. It means getting shoppers what they want, when they want it. The opportunity cost of not being omni-channel today, according to research in the 2015 RIS/EKN Customer Engagement Tech Trends Study, is 10% in lost revenue.
Connected retail isn’t just a set of random point solutions, such as an improved mobile app. It’s having an integrated connected system with two seamless touchpoints – perfect online and in-store experiences for shoppers.
The Curbside platform is built from the ground up to provide four foundational pieces needed to connect a network of retail stores. Retailers can choose just the pieces they need or opt for the entire solution to move quickly on lighting up siloed brick and mortar locations.
- Inventory. Curbside helps retailers tackle the difficulty of knowing what is available in-store with its predictive inventory search capabilities.
- Knowing the Shopper is Coming. Curbside enables reliable, delightful curbside pickup experiences by leveraging the shopper’s smartphone to notify store associates when they approach.
- Pick and Pack. Curbside builds best-in-breed tools for store associates to fill orders in the store.
- E-commerce. Curbside powers a seamless shopping experience for retailers’ web and mobile apps, making brick and mortar stores available to online shoppers.
Click and collect is a key survival tool for retailers to capitalize on their biggest strength. For more information on how Curbside works and how it’s powering the future of retail, contact us here or at firstname.lastname@example.org.
Download the full whitepaper here.